Artiplane frequently asked questions

Artiplane is an enterprise AI platform: it connects existing systems (ERP, PLM, CRM, WMS, POS), reorganises their data into one operating model and delivers AI to people through role-based Super Apps, within permissions and approvals. The first released vertical is Fashion & Retail.

Five: Knowledge (Artiplane Bridge), Semantic (domain model), Organization (Process Engine), Orchestration (Orchestrators, agents, LLMs, n8n) and Experience (Super Apps). Each layer consumes the one below through versioned APIs and events.

No. Systems remain the source of truth: Artiplane reads, links and reorganises information in a shared semantic model, keeping the link to the source. It does not create parallel data lakes to reconcile.

It is a role-based operational application built on top of existing systems. It combines several applications in one view, shows priorities and evidence and executes approved actions: users no longer adapt to enterprise software; the Super App adapts to them.

BI shows everything and leaves interpretation to the user. A Super App shows only what today's work needs, proposes the action with evidence and impact and executes it on authorised systems after approval.

An agent performs a specific task. An Orchestrator breaks a process objective into tasks, coordinates several agents, workflows and systems and stops at the required human approval points.

No. The platform is cross-industry; sector knowledge is a package. Fashion & Retail is the first released vertical, with 6,000+ process variants, 320 preconfigured agents and 14 Super Apps.

ERP (SAP S/4HANA, ECC), PLM, PIM, CRM, POS, WMS, commerce and data platforms, through APIs, CDC, files and events. First access is read-only; integration patterns are documented for 35+ applications.

It documents in-scope systems — application map, data dictionary, code rules, screens and as-is processes — with least-privilege credentials and owner validation. The result is the knowledge base used by the Process Engine and Orchestrators.

Only through registered actions: target system, input contract, approval threshold and execution record. Agents can propose an action; they cannot create new ones or execute without authorisation.

Azure OpenAI, OpenAI, Anthropic Claude, AWS Bedrock and open-weight models. The model is chosen per task by quality, cost and data residency, and can be replaced without changing processes or Super Apps.

Yes. If you have framework agreements with Microsoft, OpenAI, Anthropic or AWS, Artiplane connects to your accounts: usage stays on your contract, with no mark-up, and is optimised by process and area.

Numbers come from the semantic model and systems, not from the LLM, which explains and proposes. Answers cite their sources; guardrails, process checks and human approval close the loop.

Each knowledge base has sources, refresh cadence, per-area permissions and measured cost. Retrieval respects user permissions and every answer cites the documents used.

Artiplane is built on Microsoft Azure and designed for three modes: managed Azure in an EU region, the customer's cloud (Azure, AWS, Google Cloud) or private infrastructure (on-premise Kubernetes or private cloud).

Residency is a configuration choice: EU-only hosting or customer infrastructure, with the list of AI models allowed for each isolation level.

With risk classes per use case, human oversight where required, documented model provenance, logs with SHA-256 integrity hashes and configuration audit. The conformity assessment remains the customer's responsibility.

Admin configures the platform (systems, processes, models, access); User operates in Super Apps. Admin does not approve business decisions and users do not change configuration.

With enterprise SSO, roles and per-Super App restrictions: markets, brands, categories, read-only or write, amount thresholds and operating windows. Source system permissions are respected.

Each change is a logged Change Request moving from draft to test to production, with visible version and environment and rollback, without a software release.

Hybrid model: annual subscription by integrated, managed applications, users, processes and Super Apps, from €15,000 to €95,000 per year, plus AI usage with an included allowance and budgets by area. Enterprise Plus, for multi-brand and multi-country groups, is priced on request.

From one process and the systems that feed it. Connection, mapping, Orchestrator and Super App are configuration, not development: you measure the result, then extend the scope.

No. You need IT and process owners: the Control Plane is configured without writing code.

It depends on three factors: how many systems to connect, availability of access and test environments, and internal security approvals. Before kickoff we share a plan with milestones and acceptance criteria for the first Super App; the go-live date is set on that plan.

The subscription is annual; minimum term, renewal and termination are set out in the contract. Data remains the customer's: at the end of the relationship configurations, mappings and history are exported in open formats and system access is revoked.

Yes. The pilot covers one process, the systems that feed it and a group of users, with KPIs agreed before kickoff. If targets are met, scope is extended without redoing configuration or integrations. Terms and duration are agreed with our sales team.

Every contract includes support with written service levels: response times by severity, platform availability and maintenance windows. Platform, connector and model updates are managed by Artiplane through controlled releases; for deployments on customer infrastructure, operational responsibilities are split in the contract.

From the access page, with the code provided by our sales team: you enter as Admin or User on a reference Fashion company. Actions shown do not reach external enterprise systems.